Home Care Executive (12 months contract)

Description: • Report directly to the Home Care Team Lead. • Answer client inquiries on all Home Care services provided by the organization. • Provide accurate information to clients on policies, procedures and service. • Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner. • Schedule staff and clients for the respective services. • Ensure prompt and accurate documentation for all applications and processes from start to finish including filings. • Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner. • Ensure prompt issuing of invoices and accuracy in collection of payables. • Ensure all organization requirements and SOPs are adhered to. • Participate and represent on behalf of the company’s services with confidence. • Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words. • Any other duties assigned. Requirements : • At least 1 year of experience in an operational capacity in customer service and administrative roles preferable. • Diploma or Degree in any field. • Takes initiative and able to be flexible while adhering to SOPs at the same time. • Proficiency in Microsoft Office Suite applications. • Good command of English (Written & verbal). • Experience in healthcare would be advantageous. • 5-days work week including rotational Saturdays. • Must be ready to answer urgent client queries at any time. Benefits: • Attractive base salary and excellent sales commission. • Great opportunity for career development in a growing market and company. • Industry-specific training and coaching by a highly experienced team. • 15 days annual leave.