Customer Service Executive

Customer Service Executive Basic: $2,700 - $2,800 Location: Bishan Working hours: 10am to 6pm , Monday to Friday Key Responsibilities - Providing timely and accurate support to riders and driver-partners via walk-in, hotline, and email channels. - Resolving a wide range of customer issues including trip disputes, payment discrepancies, account verification, safety concerns, and lost-and-found items. - Documenting all customer interactions accurately in our CRM system while maintaining strict compliance with Singapore's Personal Data Protection Act (PDPA). - Escalating complex or sensitive cases (e.g., safety incidents, regulatory matters) to the Team Lead with comprehensive context and documentation. - Assisting driver-partners with onboarding queries, vehicle documentation checks, and platform navigation support. Required Qualifications and Skills - Diploma or equivalent qualification; candidates with strong customer service experience may be considered. - Minimum 1–2 years of frontline customer service experience, preferably in a fast-paced environment (transport/logistics/tech sectors advantageous). - Proficiency in handling high-volume inquiries across multiple channels simultaneously while maintaining service quality. - Solid understanding of PDPA requirements and commitment to safeguarding customer data privacy. - Excellent problem-solving skills with the ability to de-escalate tense situations calmly and professionally. - Familiarity with CRM systems and comfort working with digital tools/platforms. - Flexibility to work rotating shifts, including weekends. Desired Qualifications and Skills - Prior experience in the ride-hailing, taxi, or broader transport sector in Singapore. - Understanding of LTA regulations governing private-hire vehicles and ride-hailing operations. - Experience handling safety-related incidents or vulnerable customer situations. - Basic proficiency in data entry and reporting to support weekly service metrics tracking. - Demonstrated empathy and cultural sensitivity when interacting with riders and driver-partners from diverse backgrounds. Interested candidates please call/ WhatsApp me at 87152978 or send your resume to victor.gan@swiftsearchglobal.com Victor Gan (R1550441) Swift Search Global Pte Ltd (EA 18C9495)