Hostel Manager

If you are a hands-on hospitality professional who enjoys leading operations, developing teams, and improving guest experience, this is an opportunity to take on a key management role overseeing hostel operations in Singapore. This role is suitable for someone who is operationally strong, people-oriented, and commercially aware. You will play an important part in ensuring smooth day-to-day operations, maintaining service standards, and supporting overall business performance. Working Schedule • 5-day work week , with 2 days off • 9:00 AM to 6:00 PM • Off days assigned by Management • As hospitality is a 7-day operation, candidates should be prepared to work outside normal office hours, including weekends and Public Holidays, when operationally required • Location: Near Chinatown MRT/Lavender MRT Key Responsibilities Hostel Operations • Oversee day-to-day Front Office, Housekeeping, and general property operations • Ensure SOPs and service standards are consistently followed • Conduct regular property inspections • Coordinate maintenance matters and follow through on issue resolution • Manage purchasing, supplies, and inventory with attention to cost control • Oversee reservations, group bookings, and guest requests • Identify process gaps and improve operational efficiency and productivity Guest Experience • Maintain strong guest service standards • Handle guest feedback, complaints, and service recovery • Monitor guest reviews and address recurring issues • Maintain a welcoming, safe, and positive hostel environment • Support continuous improvement in guest satisfaction People Management • Recruit, train, roster, and supervise hostel staff • Manage attendance, leave, scheduling, and manpower deployment • Set clear expectations and maintain team accountability • Conduct coaching, training, and performance reviews • Address performance, disciplinary, and attendance matters appropriately • Build a culture of ownership, teamwork, and reliability Commercial / Financial Management • Monitor occupancy, rates, booking trends, and property performance • Support direct bookings, group bookings, and other revenue opportunities • Monitor operating expenses and identify opportunities to improve profitability • Manage budgets and forecasts for the property • Control unnecessary spending and wastage • Balance guest experience with sound commercial decisions Compliance / Safety • Ensure compliance with licensing, fire safety, workplace safety, and regulatory requirements • Maintain operational records and incident reports • Ensure emergency, security, and safety procedures are followed • Escalate significant operational or compliance issues to Management when required Requirements • Diploma or Degree in Hospitality Management, Tourism, Business Management , or a related discipline • Hospitality operations experience in a supervisory or managerial capacity • Experience in hostel, hotel, serviced apartment, or accommodation operations is an advantage • Strong leadership and people management skills • Good working knowledge of Front Office, Housekeeping, Reservations, and Guest Services • Commercial awareness, including understanding of occupancy, rates, operating costs, budgets, and profitability • Comfortable using property management, reservation, or booking systems • Strong spoken and written English • Organised, resourceful, and able to work independently • Comfortable working weekends and Public Holidays when operationally required Benefits • Medical and insurance coverage • Complimentary stays at the Group’s hostels and hotels within the region • Opportunity to take on a leadership role with broad operational exposure across hospitality functions Talents@Work Pte Ltd (21C0501) Tan Jin Kai (R23115830)