Senior Executive / Executive (Planning & Programme Management)

This is a 1-year contract role, with potential renewal or conversion based on performance and organisational headcount. 1. Programme Planning & Scheduling • Prepare Overall Schedule based on programme information and input from Schools. • Plan and schedule timetables with scheduling system (Syllabus Plus) and release timetables within the given timeframe. • Work with Heads of Schools to schedule assignments to academics (Full Time/Associates) and to ensure full-time academics are prioritized and optimally assigned to teaching assignments. • Provide accurate information and schedule promptly and updates to relevant stakeholders as and when necessary. • Liaise with vendors for outsourced tasks, such as lecturer placement, issuance of contract and payroll processing etc and support in providing necessary data and information where required. • Managing and updating the pool of Associated Lecturers. 2. Resource Planning & Data Management • Plan and manage resources (e.g. room, lecturers) using Syllabus Plus to ensure smooth delivery of programmes. • Input, maintain and update information and data to student management system using eTeam system and / or other applicable applications. • Ensure up-to-date AL’s name list and list of modules taught by each AL. • Liaise with relevant department for all statutory updates on programmes and AL 3. Exams • Working with Exam Team to plan examination schedules for assigned programmes. • Liaise with Exam Centre for main and re-exams. • Support Exam Team to liaise with associates/academics for preparing assessment material at pre-course stage 4. Student Management • Perform full spectrum of student services administration, including but not limited to • Organise and conduct orientation for new students • Prepare and disseminate confirmed start term, test/quiz/exam information to students • Resolve student’s queries and issues pertaining to their pathway and course administration • Handling and processing of student’s queries/requests (re-module, deferment, extension, exemption, programme switch, withdrawal, etc) • Monitor and track module enrolments of students in each term and follow-up on deviations to standard study pathway • Use the Student Management System to perform and administer the enrolment of students for their study • Monitor attendance of students, administer warning letters, follow-up on absenteeism and provide weekly/monthly reports • Prepare info for student pass renewal • Prepare class attendance registers • Disseminate information to students via mass communications platforms • Monitor student payment of course fees and issuance of invoices • Preparation of examination nominal role • Follow up with student on absences for exams • Flagging and follow up of at risk students 5. Programme Management • Assist in lecturer orientation where required. • Liaise with internal academics and/or university partners on administrative and operational matters related to the courses • Build and maintain good relationship with internal and external stakeholders 6. General Matters • Ad hoc duties as required Others • Any other ad-hoc duties as required by the company from time to time. Job Requirements • Degree In any discipline with 1-2 years working experience. • Prior relevant experience from the Private Education industry will be an advantage. • Meticulous and self-motivated with strong organisation skills • Meticulous and able to multi-task. • Entry Level candidates will be considered. • Good team working skills and a flexible approach to delivering team results. • Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure. • Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders. • Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail. • Good understanding of higher education qualifications in Singapore and Internationally. • Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. Knowledge and experience in using resource. • Knowledge of optimization tools will be advantageous. • Able to work on rostered shift hours (8.30am to 6pm OR 10am to 7pm) and Job Location will be at The Cathay or Marina Square.