Senior Executive / Executive (Programme Management and Student Support)

Working Hours: • 8am to 5.30pm • 10am to 7.30pm (2 to 3 days a week) Programme Management Pre-Term Commencement • Plan and conduct students’ orientation. • Manage Student Learning Management System for students and teaching staff. (include creation of account, module enrolment and de-activation of inactive students etc) • Monitor students' term enrolment and provide advice on their pathway and ensure accurate module enrolment in the Student Management System. • Ensure course invoices are sent to students and monitor payment. • Assigned and informed students on tutorial groups (if required). • Monitor student pass validity to ensure international students have a valid student pass. During Term • Monitor students' attendance and meet students with low attendance. • Liaise with University partners on students' administrative matters. (For university programmes) • Conduct Staff-Student Liaison meeting with faculty and university partners. • Conduct regular class visits. • Reconcile and process royalty payment to university partners. • Plan reassessment dates and liaise with exam department on assessments related matters. Post Term Commencement • Ensure End of Course Evaluations are done for modules conducted. • For graduated students: ensure that student pass are cancelled and status in the Student Management System is updated. • Assist in the organizing of students' graduation ceremony. Student Support • Process and provide course counseling to students’ deferment, withdrawal, program transfer request, etc. • Attend to students' enquiries (walk-in I emails/PSB mobile app) and Hive service. Others • Any other ad-hoc duties as required by the company from time to time. • Support in Open-house or other events as required. Requirements • Degree holder in any discipline with 3-4 years of experience • Good team working skills and a flexible approach to delivering team results. • Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure. • Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders. • Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail. • Good understanding of higher education qualifications in Singapore and Internationally will be an added advantage. • Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. • Knowledge and experience in using resource optimization tools will be advantageous.