Assistant Manager, Quality (West/4.5k/5 days)

Company Overview Recruit Fast is a Singapore-based employment agency specializing in connecting employers with skilled professionals across industries. We prioritize clients, candidates, and colleagues, driven by collaboration, integrity, and innovation. Job Summary Manage accreditation and quality assurance processes for training programmes locally and internationally, ensuring compliance, audit readiness, and continuous improvement to support operational excellence and learner satisfaction. Responsibilities • Manage accreditation requests, renewals, submissions, and audit readiness for local and international training programmes to ensure compliance and certification validity • Maintain clear, organised accreditation records, renewal timelines, procedures, and supporting documents for efficient tracking and retrieval • Collaborate with process owners to clarify accreditation requirements, identify gaps, and implement effective controls to meet standards • Conduct internal reviews and monitor improvement actions, assisting teams to resolve findings within deadlines to uphold quality standards • Oversee learner services including enquiry handling, record accuracy, and complaint resolution to maintain high service standards • Analyze learner feedback and operational data to propose and implement improvements in services and processes for enhanced learner experience • Support accurate management of registrations, learner records, billing, grant documentation, and certification administration to ensure data integrity • Contribute to programme-readiness reviews with Training & Development and Operations teams before launching new courses to ensure compliance and quality • Provide accreditation and quality support for programmes and approved overseas or cross-industry initiatives to maintain standards • Research and explore quality and accreditation requirements in emerging fields such as new energy and nuclear-related training under management guidance • Produce clear, concise updates on accreditation status, audit actions, service trends, and key risks to inform stakeholders • Foster positive working relationships with accreditation bodies, agencies, internal teams, and external partners to facilitate smooth accreditation processes • Provide accurate accreditation and certification information to support approved outreach and promotional activities Preferred competencies and qualifications • Diploma or degree in a related field with approximately three years of experience in training, education, quality, compliance, operations, or regulated environments • Experience supervising staff, managing projects, or being accountable for specific work areas • Familiarity with audits, accreditation, quality systems, or controlled documentation (expertise in all frameworks not required) • Strong organisational, communication, and follow-up skills with the ability to collaborate confidently across teams • Hands-on, improvement-driven mindset with eagerness to learn new accreditation and industry requirements • Proficiency in Microsoft Office and digital platforms related to training, learning, or document management Other Information Reeve Lim Kok Kiong • Recruit Fast Pte. Ltd. (EA License: 23C1828) • EA Personnel: R1330005 • Email: reeve@recruitfast.sg • Website: www.recruitfast.sg