Customer Service Associate (Luxury Brand) / Office Hour

Monday - Friday 8:30 AM - 5:30 PM Benefits: AWS + PB + Medical Benefits We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function . This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role. Key Responsibilities • Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions • Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes • Advise customers on product care, maintenance, and proper usage • Record and update customer and service-related information accurately in the CRM system • Manage and resolve customer issues or feedback in a professional and timely manner • Coordinate with overseas service teams for repair and after-sales matters • Handle administrative tasks to support daily after-sales operations • Undertake additional responsibilities as assigned by the Customer Service Manager Requirements • Strong service mindset with a professional and customer-focused approach • Excellent communication and interpersonal skills, with patience and empathy • Confident in handling customer queries and resolving issues independently • Good organisational skills with the ability to manage multiple tasks concurrently • A collaborative team player with a proactive attitude Previous retail experience, especially within luxury or premium retail, is highly advantageous EA License No: 18C9495 EA Personnel Name: Willie Goh EA Personnel No: R2197853