IT Infrastructure Engineer

Responsibilities • Manage and operate centralized monitoring and observability platforms across applications, databases, infrastructure, networks, and cloud environments to ensure 24/7 service availability. • Monitor system health using metrics, logs, and alerts; proactively identify anomalies, performance issues, and service degradation. • Perform alert triage, impact assessment, and incident coordination, escalating issues to the appropriate technical teams to meet SLA requirements. • Design and enhance monitoring strategies, dashboards, alerting frameworks, and observability standards to improve service visibility and reduce alert noise. • Support major incident management by providing diagnostics, cross-team coordination, and driving service reliability improvements through trend analysis and root cause identification. • Monitor and optimize cloud and infrastructure costs, implementing tagging, budgeting, cost allocation, and identifying opportunities for cost savings. • Develop operational and cost reports, dashboards, and forecasts to support service management, leadership, and operational decision-making. • Drive continuous improvement by expanding monitoring coverage, automating observability processes, maintaining documentation, and supporting after-hours operational activities. Requirements • 3–5 years of experience in IT operations, NOC, service assurance, system monitoring, or cloud/infrastructure operations. • Hands-on experience with monitoring and observability tools such as CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or equivalent platforms. • Strong understanding of hybrid infrastructure (on-premises and AWS), system/network monitoring, application performance, and log/metric analysis. • Experience with AWS cost management, including Cost Explorer, budgeting, tagging strategies, and cloud cost optimization practices. • Familiarity with ITIL processes (Incident, Problem, and Change Management); AWS Associate-level certification or AWS FinOps Certified Practitioner is preferred. • Willingness to support after-hours operations, including deployments, maintenance, and incident response. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232