IT Helpdesk Engineer (Open to entry level) - JL

Job Position: IT Helpdesk Engineer (1 Year Renewable Contract) (Job ID: 20295) • Tanjong Pagar MRT • IT Consulting MNC • Basic Salary (Up to $3,000) + Completion Bonus Job Description: Seeking proactive and customer-focused Resident IT Operations Engineer to provide onsite IT operational support. The candidate will be responsible for end-user support, Microsoft 365 administration, and overall day-to-day IT infrastructure support. This role requires an individual who enjoys solving technical problems, working closely with business users, and coordinating with regional technical teams to ensure stable IT operations. Key Responsibilities: • Provide onsite and remote technical support to end users • Troubleshoot desktop, laptop, printer and peripheral issues • Maintain and troubleshoot Windows operating systems and business applications • Support Microsoft 365 applications including Outlook, Teams, and Office • Support Identity & Access Management (Azure AD/Entra ID) • Support Network & Connectivity (Wifi, LAN, VPN) • Coordinate with vendor for hardware fault cases • Software installation and system configuration • Manage incident, service request and problem tickets within agreed SLA Job Requirements: • Minimum 1 to 3 years of experience in IT Infrastructure or IT Operations. • Experience supporting enterprise users. • Experience providing onsite customer support. • Experience administering Microsoft 365. • Proficiency in Microsoft Office (Excel, Word, Outlook); Azure, AWS knowledge is a plus. • Basic understanding of IT concepts such as cloud computing, cybersecurity, networking is an added advantage. • Team player with a customer-first mindset. Interested applicants please send your resume to jingling@pasona.com.sg with email subject header "Job Application for IT Helpdesk Engineer (1 Year Renewable Contract) (Job ID: 20295)". We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Tan Jing Ling EA Registration No: R24124404 Pasona Singapore Pte Ltd 1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246 EA License No:90C4069