Customer Quality Engineer (Hard Disk Drive) - KV

Position: Customer Quality Engineer (Job ID: 20263) • Pioneer • Basic + AWS + VB Job Description: A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented. The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities. JOB DUTIES & RESPONSIBILITIES 1. Customer Quality Interface • Serve as the main point of contact for customer quality issues • Communicate investigation status, root cause, and corrective actions clearly to customers • Support customer meetings, reviews, and audits related to quality topics 2. Customer Complaint & Claim Handling • Lead customer complaints, RTV, and quality claims • Drive structured problem-solving activities • Ensure timely containment, corrective, and preventive actions 3. Root Cause Analysis & Corrective Action • Perform and coordinate root cause analysis across manufacturing, process, and engineering teams • Validate effectiveness of corrective actions • Prevent recurrence through system or process improvement 4. Quality Monitoring & Reporting Monitor customer quality KPIs such as: • Customer complaints • Yield impact • Defect trends • Claim frequency • Prepare regular quality reports and dashboards for customers and management 5. Cross-Functional Coordination • Work closely with: o Manufacturing o Process Engineering o QA / IPQA o Supply Chain • Drive alignment between customer expectations and internal execution 6. Audit & Compliance Support • Support customer audits and quality system reviews • Ensure compliance with customer-specific quality requirements and standards • Follow up on audit findings and closure actions Job Requirements: • Degree in Engineering, Science, Quality Management or equivalent • 2 years experience above in a QA role, Data Analyst or similar function is preferred • Candidates with no experience are welcome to apply Skills (Good to have): • Quality tool:8D, FMEA, SPC, RCA • Data analysis and trend monitoring • Understanding of yield and process variation • Strong communication skill • Ability to manage urgent issue under time pressure We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations: https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data Thank you for your cooperation. Tan Katrina Therese Yap EA Registration No: R25128964 Pasona Singapore Pte Ltd 1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246 URL: www.pasona.com.sg EA License No:90C4069