ICT Support Executive

🏫 Autho rity: Umar Pulavar Tamil Language Centre (UPTLC) / HQ – Curriculum Planning and Development Division 📍 Lo cation: 2 Beatty Road, Singapore 209954 💼 Employment Type: Full-Time Contract 📅 Contract Period: 1 Jan 2027 – 31 Dec 2027 🕐 Working Hours • Monday–Friday: 8:30 AM – 6:00 PM • Inclusive of 1-hour lunch break • Generally no service required on Saturdays, Sundays and gazetted public holidays. • Occasional Saturday work may be required and will be compensated with time-off. 📋 Job Summary The ICT Support Executive will support the ICT Department in day-to-day IT operations, end-user support, infrastructure and device management, user administration, AV and video conferencing, website maintenance, ICT procurement, asset management and technical project coordination. 🔹 Key Responsibilities User & Technical Support • Manage user administration including account creation, password resets and Active Directory management. • Manage and monitor printers, servers, Outlook, school websites and portals, VPN, Wi-Fi and mobile devices. • Configure, install and maintain end-user hardware and software. • Provide software installation and configuration support. • Maintain PCs, laptops, mobile devices, IP phone systems, printers and peripherals. • Provide timely diagnosis, technical advice and problem resolution to end users. • Maintain accurate records of support requests, resolutions and user interactions through appropriate ticketing systems or knowledge bases. • Review and manage technical escalations involving complex incidents and scenarios. • Act as a technical focal point for IT Shared Services, Service Owners and end users. Video Conferencing & Event Support • Facilitate video conferences and webinars using platforms such as Microsoft Teams, Zoom, Google Meet and Skype . • Support hosts, panelists, trainers and participants during large-scale meetings, conferences, special events and workshops. • Provide AV and technical support for departmental events and activities. ICT Assets & Inventory • Manage departmental ICT assets and inventory documentation. • Maintain IT records, including software licences. • Manage loaning and distribution of IT equipment. • Maintain accurate records of ICT equipment and assigned areas of responsibility. ICT Projects & Vendor Management • Assist with departmental and organisational ICT projects. • Liaise with ICT vendors and support vendor management activities. • Work closely with technical teams to provide appropriate technical solutions. • Support ICT project management and contract-related activities where required. ICT Procurement & Budget • Support the purchasing of ICT equipment and services according to organisational requirements. • Handle procurement through GeBIZ, bulk tenders, tenders and quotations . • Assist in evaluating ICT project expenditure and budget utilisation. Website Management • Create new website landing pages. • Maintain and update website content. • Monitor and optimise website performance. Videography & Photography • Set up photography and videography equipment for events. • Plan camera angles, lighting and composition. • Capture video, sound and images for events and activities. • Cover small and large events such as annual ceremonies, project launches, prize presentations and graduations. • Perform advanced post-production and video editing using various video editing software. Training & User Guidance • Provide end-user training and guidance to colleagues. • Empower users with relevant ICT skills and knowledge. • Provide technical consultation and advice on end-user devices. 🎓 Qualifications & Experience • Diploma in ICT with at least 5 years of relevant ICT experience . • At least 5 years of working experience in MOE Singapore schools is preferred. • Good technical knowledge of end-user devices, hardware and software. • Broad IT experience covering:NetworksServersAudio/VisualSmart devicesTelecommunicationsEnd-user computing • Experience with Active Directory, VPN, Wi-Fi, printers, servers and mobile devices. • Experience supporting Microsoft Office/Outlook and school websites/portals. • Experience with video conferencing and webinar platforms. • Experience with ICT vendor management and project coordination is preferred. • Strong interpersonal, communication, planning, analytical and negotiation skills. • Able to multitask and work independently as well as within a team.