Customer Quality Engineer - JY

Job ID: 20263 • Location: West (Company transport provided) • Working hours: 8.30am - 5.30pm • Salary: up to $4,300 (Depending on experiences) Job Description Managing product quality and driving corrective actions as customer interface. A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented. The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities. 1. Customer Quality Interface • Serve as the main point of contact for customer quality issues • Communicate investigation status, root cause, and corrective actions clearly to customers • Support customer meetings, reviews, and audits related to quality topics 2. Customer Complaint & Claim Handling • Lead customer complaints, RTV, and quality claims • Drive structured problem-solving activities • Ensure timely containment, corrective, and preventive actions 3. Root Cause Analysis & Corrective Action • Perform and coordinate root cause analysis across manufacturing, process, and engineering teams • Validate effectiveness of corrective actions • Prevent recurrence through system or process improvement 4. Quality Monitoring & Reporting Monitor customer quality KPIs such as: • Customer complaints • Yield impact • Defect trends • Claim frequency • Prepare regular quality reports and dashboards for customers and management 5. Cross-Functional Coordination • Work closely with: o Manufacturing o Process Engineering o QA / IPQA o Supply Chain • Drive alignment between customer expectations and internal execution 6. Audit & Compliance Support • Support customer audits and quality system reviews • Ensure compliance with customer-specific quality requirements and standards • Follow up on audit findings and closure actions Job Requirement ➤ Degree in Engineering, Science, Quality Management or equivalent ➤ 2 years experience above in a QA role, Data Analyst or similar function is preferred Skills (Good to have): ➤ Quality tool: 8D, FMEA, SPC, RCA ➤Data analysis and trend monitoring ➤Understanding of yield and process variation ➤Strong communication skill ➤Ability to manage urgent issue under time pressure Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header " Job Application for "20263, Customer Quality Engineer". Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Pasona Singapore Pte Ltd Joanne Yeo Min Qian EA License No:90C4069 Registration No.: R21101135