Coffee Trainer

Highlights • 44 hours, 5 days week • Free staff meals • In-house gym facility • Short walking distance from Tuas Link MRT Job Requirements: • Minimum Diploma in relevant fields or working experience in similar role OR capacity. • Have at least 2 years of leadership experiences with a solid background as senior barista or coffee trainer, deep passion and with strong knowledge coffee in food & beverage industry. • Good knowledge in coffee beans, coffee making and operation of different types of coffee machine, fine tuning of coffee machines. • Good showmanship, ability to do demos and training for coffee bean knowledge, coffee making, coffee art, and operation of coffee machines. Friendly and approachable, being customer focused, analytical, good in communication and enjoying work in a fast-paced environment. • Demonstrate professionalism in all aspects of product knowledge & F&B Operations • Enjoys delivering a great experience to customers. • Leading by example and enjoy sharing your coffee knowledge & experiences in developing and coaching the clients. • Ability to support ad hoc work schedule during retail peaks, events etc. including weekends and Public Holidays are required. • Follows operational policies and procedures. • Excellent communication skills and speaks confidently. • Excellent computer skills, well verse in Microsoft Office. Job duties and responsibilities: • Resolving client’s queries regarding se of our coffee machines, recommending and demonstrating use of the right coffee beans for each client’s need. • Travelling to provide don-site training for luxury hotels and restaurants and ensure the client can make best use of the coffee equipment and products. • Excellent presentation and communication skills and able to impart knowledge to mixed users of the coffee machines and products. Be able to prepare, plan and conduct training on-site or in our dedicated training site. • Interact with trainees and create a good training experience and feedback. • Have of able to learn detailed equipment knowledge to enable machine set up and troubleshooting including temperature setting, water pressure, grind size. Must have good understanding of coffee beans, roast type, flavour profile, and able to understand how our product range meets the client’s needs. • Providing follow-up customer care and ensure customer satisfaction. Liaising with our technicians if technical support is required to meet client’s expectation. • Accompanying the sales team if necessary and be a coffee evangelist and technical presales for prospective clients. Assisting in marketing events, promotions and other events requiring coffee expertise. • Setting up coffee machine at client’s premises and fine tuning the coffee machine and grinder to operate efficiently and dispense the best coffee. • Other duties that may be delegated from time to time.