Technical Support & Admin Executive

Job Highlights • 44 hours, 5 days week • Free staff meals • In-house gym facility • Short walking distance from Tuas Link MRT Roles & Responsibilities: Administrative Support Tasks Scheduling • Schedule maintenance and repair appointments events and work closely with the head technician & Barista on the schedule • Coordinate with service providers and customers to ensure timely service. • Track and manage repair requests and service calls. • Work closely with the sales team on the equipment installation and coffee tasting schedule. Customer Service • Respond to inquiries and complaints related to coffee equipment. • Respond to the equipment & POSM ordering and delivery for clients or internal • sales team requests. • Address any recurring issues to improve customer satisfaction. • Reporting • Generate reports on equipment performance, common issues, and service trends. If necessary • Work closely with the sales department for coffee equipment and servicing contract purposes. Administrative Tasks • Handle invoicing and billing for repair services and parts. • Provide quotations for and follow up on orders. • Manage contracts with service providers and suppliers. • Coordinate with other departments (e.g., sales, finance, technicians, procurement, IT) as needed. • Maintain detailed records of service requests, repairs, and maintenance. • manage key in-service reports • Document: Technician over time & claims/service reports and service contract / • Invoicing, RO, DO, etc Customer Relationship Management • Develop and maintain strong relationships with customers and clients. • Address any recurring issues to improve customer satisfaction. • Technical Support Tasks • Troubleshooting • Handling technical admin phone to assist Sales & Client requests. • Provide solutions to common problems via phone, email, or person. Equipment Installation • Work closely with the sales team on the installation schedule request. • Oversee and schedule on coffee machines installation with the head of • technician • Ensure all the documents and contracts are done before the installation. Equipment and Asset Management • Asset Tracking and Inventory Management • Procurement and Disposal • Reporting and Documentation • Parts and Supplies Management • Order and manage inventory of spare parts and supplies. • Maintain records of parts used and replaced. • Liaise with suppliers, procurement, and finance on spare parts and related orders. Job Requirements: • High school diploma or equivalent; an associate degree in Business • Administration, Hospitality Management, or a related field is a plus. • 1–3 years of experience in administrative support, ideally in the food service or hospitality industry, with F&B equipment knowledge. • Basic understanding of IT systems and software, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with project management software are a plus. • Strong organizational and time-management abilities, with attention to detail and accuracy. • Excellent written and verbal communication skills to interact effectively with internal teams and external vendors. • Ability to troubleshoot minor technical issues and think critically to manage competing priorities. • Strong interpersonal skills with the ability to work collaboratively in a team environment