Course Advisor ( Education)

Role & Responsibilities ● Identify and qualify potential students based on approved target industries and academy offerings. ● Present basic information about training programmes accurately and professionally, ensuring compliance with approved marketing materials. ● Maintain a structured call list and update CRM/TMS systems with accurate records of calls, leads, and appointment outcomes. ● Schedule and coordinate meetings between prospective corporate clients and the HOS, ensuring timely follow-up and confirmation. ● Follow approved scripts and communication guidelines to ensure consistent, ethical, and compliant messaging. ● Handle initial enquiries from corporate clients and escalate detailed programme discussions with relevant departments. ● Maintain professional communication standards in all interactions, ensuring the academy’s reputation is upheld. ● Track and report daily, weekly, and monthly lead generation and appointment conversion performance. ● Support compliance by ensuring all outreach activities align with internal policies, data protection requirements, and EduTrust Certification Scheme standards on transparent and ethical marketing practices. Minimum Qualification ● Diploma in Business, Marketing, Communications, Education, Customer Service, or a related discipline. ● Fresh graduates are welcome to apply. Prior experience in sales, customer service, retail, hospitality, or education will be an advantage. ● Good communication and interpersonal skills with the ability to build rapport with prospective students. ● Customer-oriented with a positive attitude and a passion for helping individuals achieve their education and career goals. ● Confident in speaking with prospective students through face-to-face consultations, telephone calls, email, and online communication platforms. ● Basic computer literacy, including Microsoft Office applications and the ability to learn CRM or student management systems. ● Self-motivated, proactive, and willing to learn sales, consultation, and student recruitment techniques. ● Good organisational and time management skills with the ability to manage multiple enquiries and follow up promptly. ● Professional, responsible, and able to work both independently and as part of a team.