Service Engineering Executive

Job Responsibilities: 1. Standards Development & Governance: • Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers. • Lead the annual store assessment and grading program to measure compliance and performance. • Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks. 2. Performance Management & Business Excellence: • Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network. • Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence. 3. Technical & Operational Readiness: • Assess and report on the readiness of the service network to support new product launches and existing vehicle models. • Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including: • Special tooling and diagnostic equipment. • Facility suitability and workshop layout. • Technician skills and training needs. • Manpower planning and technical documentation. • Collaborate closely with the Engineering & Technical Support team to conduct these assessments. 4. Training Support: * Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards. Qualifications and Experience: * Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field. * Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations. * Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs). * Strong analytical skills with experience and root-cause investigation. * Excellent knowledge of workshop operations, parts logistics, and technical service requirements. * Experience with DMS and other aftersales IT systems is essential. * Project management experience is highly desirable.