Technical Engineer

Key Responsibilities 1. Technical Support • Provide on-site and off-site technical support to dealers/workshops • Manage and resolve technical support tickets within defined SLAs • Escalate unresolved cases to HQ/relevant technical teams 2. ILS (Integrated Logistics Support) Maintenance • Maintain and update technical manuals • Maintain and update Special Service Tools (SST) list and tool inventory requirements 3. APTC (Technical Campaign) Management • Fan out technical campaign bulletins/instructions to dealer network • Track and follow up on campaign closure status and compliance across all affected vehicles/dealers 4. Data Analysis & HQ Feedback • Analyze field data,failure trends, and recurring technical issues • Report findings to HQ and track feedback/resolution to closure 5. Technical Activities • Plan and execute technical engagement programs: Tech Star, Safety Month, Quarterly Activities, Technical Camp •Coordinate participation and logistics for these programs across dealer network 6. Training & Competency Development • Develop training materials and curriculum for dealer technicians • Conduct technical training sessions and competency assessments • Track training completion and skill-gap closure 7. Warranty Claims • Review, validate, and process warranty claims for technical accuracy • Liaise with HQ on warranty policy and claim disputes 8. Technical Hotline (Internal Support) • Serve as technical point of contact/hotline for internal departments (Customer Service, Sales) on product-related queries 9. HQ Support • Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies 10. Lubricants & Accessories • Provide technical guidance on approved lubricants and accessories • Support technical evaluation/testing of new lubricant/accessory offerings 11. Work Procedures Localisation • Localize HQ work procedures/SOPs for market-specific requirements (language, regulatory, operational context) Key Requirements • Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering • 2–5 years' experience in automotive after-sales, technical support, or field service (automotive OEM/dealer environment preferred) • Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems • Familiarity with warranty processes, technical bulletins/campaigns, and service documentation • Experience conducting technical training or coaching dealer technicians is an advantage • Willing and able to travel to dealer/distributor sites for on-site support • Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders • Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools •Preferred with valid driving license