Aftersales Service Planning Senior Executive

Key Responsibilities 1.Capacity & Scheduling ● Forecast service demand and plan workshop capacity (bays, technicians, manpower) 2.Performance & Reporting ● Track KPIs (revenue, efficiency) and report against targets ● Analyze service and warranty trends to spot gaps and improvement areas 3.Network Support ● Work with distributors/dealers to align capacity planning with demand ● Support rollout of campaigns and maintenance packages 4.Readiness & Training ● Assess network readiness (tooling, facilities, technician skills) for new launches ● Support HQ in planning training curricula 5.Process Improvement ● Streamline booking/scheduling workflows and support digital tools (e.g., online booking) 6.Cross-Functional Coordination ● Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed Any other jobs assigned. Qualifications ● Diploma/Degree in Business, Engineering, or related field ● 2–5years in aftersales or service planning ● Strong analytical/forecasting skills, proficient in Excel/DMS Key Competencies ● Analytical: Strong forecasting and capacity-planning mindset ● Coordination & Communication: Able to align multiple departments/stakeholders ● Attention to Detail: Accuracy in scheduling, reporting, and forecasting ● Problem-Solving: Proactively resolves bottlenecks in service throughput ● Customer Focus: Plans with service experience and satisfaction in mind