Technical / Sales Training & Performance Development Executive

Job Responsibilites Job Overview We are seeking an experienced and dynamic Technical / Sales Training &Performance Development Executive to drive sales excellence and workforce development across our organisation. The successful candidate will be responsible for designing and delivering sales training programmes focused on both pre-sales and post-sales customer experience. In addition, the role will support the development of internal staff through coaching initiatives aimed at improving workplace culture, customer-centricity, productivity, and professional conduct. Thecandidate may also be required to conduct technical training, e.g. NESS(National EV Specialist Safety) training programmes on weekends when assigned. This role requires a highly motivated individual who is passionate about developing people, enhancing customer experiences, and driving business performance through effective training and coaching. Key Responsibilities Technical Training • Conduct technical training programmes, e.g. NESS, and assessments when assigned. • Support curriculum updates and compliance requirements. • Availability to work on weekends for scheduled training sessions. Sales Training & Development • Design, source, develop and deliver sales training programmes for new and existing employees. • Conduct training on: • • Customer engagement and relationship management. • Consultative selling techniques. • Pre-sales customer experience. • Post-sales customer experience. • Customer retention and loyalty. • Objection handling and negotiation skills. • Develop training materials, assessments, role plays and coaching guides. • Evaluate training effectiveness and recommend continuous improvements. • Work closely with management to align training initiatives with business objectives and sales targets. Performance Coaching & Employee Development • Conduct coaching sessions to improve employee performance and workplace effectiveness. • Facilitate workshops on: • • Professional communication • Customer service excellence • Workplace attitude and accountability • Teamwork and collaboration • Productivity and time management • Leadership and personal effectiveness • Identify performance gaps and recommend development plans. • Support managers in building positive workplace culture and employee engagement. Training Operations • Maintain training records, attendance, assessments and evaluation reports. • Prepare monthly training schedules and development plans. • Gather feedback from participants and stakeholders to improve programmes. • Liaise with internal departments and external partners where necessary. Stakeholder Management • Communicate effectively with local and overseas stakeholders. • Liaise with China headquarters regarding training programmes, materials, product updates and operational matters. • Translate business requirements into practical training solutions. Requirements Education Diplomaqualification in one of the following disciplines: • Business Administration • Mechanical / Electrical Engineering • Marketing • Sales Management • Customer Experience Management • Learning & Development Job Requirements • Minimum 3 to 5 years of experience in engineering industry, sales, sales training, customer experience training, corporate training, or learning and development. • Experience in coaching employees and facilitating adult learning programmes. • Experience in customer service, retail, automotive, hospitality, banking, or related service industries will be advantageous. • Familiarity with training needs analysis, course design and performance coaching.