Guest Relations Officer cum Cashier

Responsibilities: • Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit • Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow • Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required • Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures • Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service • Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests • Any other ad-hoc duties as assigned by the Company Requirements: • Prior experience in a similar role is preferred • Excellent customer service and communication skills • Friendly, positive attitude and team-oriented mindset • Service oriented and passionate working in F&B industry • Able to work on weekends and public holidays • Ability to work in a fast-paced environment WhatsApp 91834574 for more information