Field Engineer - Commercial Vehicle Aftersales

Key Responsibilities • Provide on-site technical support, troubleshooting, and diagnostics for BYD commercial electric vehicles. • Support service centres and customers in resolving complex technical issues efficiently. • Liaise with BYD HQ engineering and technical teams on product issues, root cause analysis, and solutions. • Work closely with LTA, Public Transport Operators (PTOs), and fleet customers to support operational and technical requirements. • Conduct vehicle inspections, fault analysis, and recommend corrective actions. • Assist in commissioning, testing, and handover of new vehicles. • Deliver technical training and guidance to service teams, dealers, and customers. • Monitor vehicle performance and provide feedback for product improvement. • Ensure accurate and timely documentation of technical cases, service reports, and maintenance records. • Support warranty claims assessment and technical validation. • Ensure compliance with safety standards and company procedures. Requirements • Diploma or Degree in Mechanical, Electrical, Automotive Engineering, or related field. • Minimum 2–5 years of experience in automotive aftersales, field service, or technical support. • Experience with commercial vehicles, EV systems, or heavy vehicles is preferred. • Strong troubleshooting, analytical and diagnostic skills. • Good communication and stakeholder management skills. • Proficiency in English and Chinese is preferred to liaise with English and Chinese speaking stakeholders. • Proficient in Microsoft Office applications (PowerPoint, Excel). • Hands-on, independent, and willing to travel for on-site support.