SERVICE MANAGER

• Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants • Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs • Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing • Manage staffing schedules and deployment across counters, serveries, and catered function setups • Handle guest feedback and service recovery in a professional and timely manner • Work closely with the culinary team on service transitions, menu changes, and special promotions • Train team on Chinese dining etiquette, service protocols, and brand standards • Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed • Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor • Support Account Manager in client reporting, site visits, and special events